Someone watching your systems, before you notice.
Monitoring, patching, security and backup on every computer and server, with support hours written into the agreement rather than billed by surprise. Priced per person, so it’s a number you can budget.
Three levels. Same people answering.
Every plan covers each computer and server for monitoring, updates, security and backup, with unlimited remote support. What changes is how many on-site hours are included and how fast we respond when something stops.
Essentials
- Unlimited remote support during standard hours
- 20 on-site hours each month
- Monitoring, patching and update management
- SentinelOne endpoint security
- Workstation backup and storage
- Annual business review
- Remote support
- Unlimited during support hours
- On-site included
- 20 hours each month
- Critical response
- 4 hours
- On-site beyond that
- $175.00 per hour
- Support hours
- 8:00 a.m. – 5:00 p.m. Eastern, Monday to Friday
Standard
- Unlimited remote support during standard hours
- 40 on-site hours each month
- Everything in Essentials, plus Microsoft 365 backup
- One-hour response on critical issues
- Quarterly business review
- Remote support
- Unlimited during support hours
- On-site included
- 40 hours each month
- Critical response
- 1 hour
- On-site beyond that
- $150.00 per hour
- Support hours
- 8:00 a.m. – 5:00 p.m. Eastern, Monday to Friday
Complete
- Unlimited remote support, 24/7 for critical issues
- 60 on-site hours each month
- Everything in Standard
- Priority scheduling for projects
- Vendor management included
- Remote support
- Unlimited during support hours
- On-site included
- 60 hours each month
- Critical response
- 1 hour
- On-site beyond that
- $125.00 per hour
- Support hours
- 24/7 for critical issues; 8:00 a.m. – 5:00 p.m. Eastern otherwise
Remote support is unlimited on every plan — call as often as you need. On-site hours are pooled across all your sites, so ten people on Standard is $850.00 a month with forty hours of on-site time included.
No plan needed: one-time projects and service calls
Not ready for a monthly plan? You can hire us for a single job. You get a written quote before any work starts and no contract afterward.
One-time installs
New cameras, door access, Wi-Fi or a phone system, with no monthly contract.
- Site visit and a written, fixed quote
- Clean install, labeled and tested
- Walkthrough and training for your staff
- 1-year workmanship warranty
- Price
- Quoted per project
Repairs and service calls
We fix cameras, doors, networks and phones, even if someone else installed them.
- Cameras, door access, networks and phones
- Remote fix first when possible
- On-site visits across Sault Ste. Marie and Northern Michigan
- Parts quoted before we replace anything
- Price
- $200.00 an hour, $150.00 for nonprofits · No trip charge within an hour of Sault Ste. Marie
Moves and changes
Office moves, extra cameras, doors, jacks or phone lines, and the small changes in between.
- Office moves and relocations
- Adding cameras, doors, jacks or lines
- Reprogramming phones and access schedules
- Removing old cabling
- Price
- Quoted per job
Something not working, or have a small job?
Tell us what’s going on. We’ll call you back, and fix it remotely if we can.
25% off, same service.
Nonprofits, schools and libraries get 25% off every plan — the same monitoring, the same unlimited remote support, the same on-site hours. No separate tier and no stripped-down version. (It takes the place of the prepayment discount rather than adding to it.)
Essentials
Normally $55.00
- Remote support
- Unlimited during support hours
- On-site included
- 20 hours each month
- Critical response
- 4 hours
Standard
Normally $85.00
- Remote support
- Unlimited during support hours
- On-site included
- 40 hours each month
- Critical response
- 1 hour
Complete
Normally $125.00
- Remote support
- Unlimited during support hours
- On-site included
- 60 hours each month
- Critical response
- 1 hour
Tell us you’re a nonprofit when you get in touch. If you hold a Michigan exemption certificate we’ll set your account up tax exempt — the form can follow later.
Add the equipment you actually have.
Cameras, doors, network gear, phones and servers are priced per item on top of a plan — or on their own, if managed IT isn’t what you need.
No surprises, in either direction.
Pay how it suits you
Monthly, or prepay the quarter for 5% off, or the year for 15% off. Annual agreements renew each year; month-to-month renews until you say otherwise, with thirty days’ notice either way.
No after-hours rate
Something breaking at 7pm costs the same as at 2pm. Outside standard hours our response target is an hour longer, and that’s the only difference.
Hours you can see
Every on-site hour is logged against your account and visible in your portal, so the included time isn’t something you have to take on trust. Remote support is logged too, but never counts against it.
Nonprofits and schools
25% off every plan, and tax-exempt handling if you’re set up for it. It applies to the per-item rates too.
Not sure which fits?
Tell us how many people and what equipment you have. We’ll price it honestly and say so if you don’t need a plan at all.