The phone is still how most customers reach a business, and a bad phone setup costs you the call. Cloud systems removed most of the old constraints — you can add a line, change a call flow, or take your extension home without an engineer visit.
No on-site phone hardware to maintain, no box in a closet to fail, and extensions that work from anywhere with an internet connection. Adding a person is a change in a portal, not a site visit.
Cloud isn't right for everyone. Sites with unreliable internet, specific regulatory requirements, or heavy existing investment in handsets can be better served by a system that lives on site. We'll say so when that's the case rather than pushing a subscription.
SIP trunks replace traditional phone lines, usually at lower cost and with far more flexibility. Number porting means you keep the number your customers already have.
This is where a phone system either helps or annoys. Where should a call go at 7pm? What happens when the first person doesn't pick up? Should a voicemail land in someone's email? We set that up around how your business runs, then adjust it once you've lived with it.
We deliver hosted voice on GoTo Connect, paired with Yealink IP handsets — a combination that covers most businesses well and that we support day to day rather than handing you a support number. Where another platform or handset suits you better, or where you already have equipment worth keeping, we work with that too.
Yes. Numbers are ported across, and we schedule the cutover so there's no window where calls go unanswered.
Calls can be set to fail over automatically to mobiles or another number, so customers still reach someone. That's configured up front rather than dealt with on the day.
Most sites need more than one of these, and they work better when the same team designs them together.