24/7 monitoring
Most failures announce themselves before anyone notices — a camera dropping off overnight and coming back, a switch running hot, an access point rebooting daily. Watching for that is what separates a scheduled fix from a Monday with no cameras and no idea how long they've been down.
- Device health and uptime watched continuously, not checked when you ask
- Alerts tuned to things worth acting on, because nuisance alerts get muted
- A record of when something changed state, so you know how long it was out
- Firmware and updates kept current rather than deferred until something breaks
Compliance and audit
When an insurer, auditor, or investigator asks what happened, the answer has to be retrievable — not theoretically recorded somewhere. That means retention long enough to cover a late question, entry records that survive, and an export that produces a file someone else can open.
- Retention sized to your look-back requirement rather than a default
- Door entry recorded per person and per door, and searchable after the fact
- Camera footage lined up with the access event at the same door
- Exports in a format an insurer or officer can actually use
Remote and hybrid access
People need to reach the building and its systems without being in it — and without the building being reachable by everyone else. That's a firewall question as much as a convenience one, and it's where a lot of small businesses are quietly exposed.
- Live and recorded camera views from a phone, scoped to the right sites
- Doors unlocked remotely, with the event recorded against who did it
- Secure remote network access without exposing equipment to the internet
- Phone extensions that work from home the same as they do at a desk
Managed IT support
Cameras, doors, network, phones and backups all run on the same infrastructure, and most small businesses have nobody whose job it is to look after it. Rather than calling a different company for each system and refereeing between them, you get one team that already knows how your site is put together. It's the umbrella over everything else we do — and you can take all of it or just the parts you need.
- One number for anything on the network, not four vendors pointing at each other
- Support tracked through the client portal, so nothing lives only in someone's inbox
- Ongoing maintenance — updates, backups of configuration, health checks
- Guidance on what to replace and when, ahead of it failing
