1. About these terms
These terms are between you and HeMi Technology Services, LLC (“HeMi”, “we”, “us”), 3708 S Baker Side Rd, Sault Ste. Marie, MI 49783. They cover our website (hemits.com), the HeMi client portal, HeMi Field, HeMi Signage, and the text messages and emails we send. By using any of them you agree to these terms.
If you have a signed service agreement, an accepted quote or other written agreement with us, that agreement governs the work and the money, and wins wherever it says something different from these terms.
2. Text messages
By opting in to SMS from HeMi Technology Services, LLC, you agree to receive only these message types:
- Customer care messages
- Two-factor authentication messages
- Account notification messages
We send no other types of text messages, including marketing or promotional messages. Agreeing to texts is not a condition of buying anything from us.
- Message frequency: Message frequency varies. On average, 1 to 4 messages per month.
- Message and data rates: Message and data rates may apply.
- Help: Reply HELP or INFO for help, or contact us at (906) 379-2004 or [email protected].
- Opt-out: Reply STOP or UNSUBSCRIBE to opt out at any time.
- Privacy Policy: https://hemits.com/privacy
Message frequency
Message frequency varies. On average you’ll receive 1 to 4 messages per month.
Message and data rates
Message and data rates may apply based on your mobile carrier’s plan.
How to stop
You can opt out at any time by replying STOP or UNSUBSCRIBE to any message we send you. After you opt out, you will receive one more message confirming that your request has been processed, and no further texts. Reply START, SUBSCRIBE or JOIN to sign up again. You can also turn texts off on your profile in the portal, or ask us to.
Help
Reply HELP or INFO to any message, or text HELP to (906) 379-2004, for help. You can also call us at (906) 379-2004 or email [email protected].
Delivery
HeMi and mobile carriers are not liable for delayed or undelivered messages. We are not responsible for charges, errors or delays caused by your carrier or third-party service providers.
Your information
Your number and your consent are handled as described in our Privacy Policy. We never share your mobile number or your consent to texts with anyone for their own marketing.
3. Portal accounts
Portal accounts are created by HeMi or by your organization’s portal admin. You are responsible for what happens under your account, so:
- use a strong password of your own, keep it to yourself, and use two-step verification when asked;
- don’t share your login; ask your admin or us for an account for each person;
- tell us straight away at (906) 379-2004 if you think someone else has used your account. You can sign out of every device from your profile.
Your organization’s admin decides who in your organization has access, and can remove it. We may pause an account to protect you or our systems, for example after repeated failed sign-ins or if a password may have leaked.
4. Using our services fairly
When you use the website, the portal, Field or Signage, please don’t:
- try to reach information or systems that aren’t yours, or test our security without permission;
- upload anything unlawful, harmful, or that you don’t have the right to share;
- send spam or automated requests through our forms;
- use the portal to harass anyone, including our staff.
We may remove content or close access that breaks these rules.
5. Your information and systems
The information about your organization, sites, people and equipment stays yours. We use it, and reach your systems, only to provide and support the services you have with us, as our Privacy Policy explains. Passwords you keep in the portal’s password vault are stored encrypted and are seen only by the people you allow and HeMi staff who need them for the work.
You confirm you have the authority to let us work on the equipment and networks you ask us to, and to give us the contact details of the people on your account and alert lists.
6. Monitoring and alerts
Monitoring (devices, internet, cameras, backups, SiteSense sensors and similar) and the alerts it sends are provided on a best-effort basis. They depend on power, internet service, carriers, and equipment and services from other companies, any of which can fail.
Not an emergency service. Our monitoring and alerts are not a fire, burglar or medical alarm service and do not contact emergency services for you. In an emergency, call 911.
7. Quotes, invoices and payments
- A quote is good until the date shown on it. Accepting it in the portal is your agreement to it.
- Invoices are due on the payment terms in your agreement or shown on the invoice. Card and bank payments are processed by Stripe; we never see or store your full card number.
- Recurring services renew and end as your service agreement says.
8. HeMi Signage
If you advertise or post on HeMi Signage screens, you are responsible for what your ad or message says and for having the right to use its words and images. We review content and may decline or remove anything we think is unsuitable for the screens or their hosts. Screens can be offline from time to time, and showings are not guaranteed beyond what your signage order says.
9. Other companies' services
Some of what we install or manage comes from other companies (for example Ubiquiti UniFi, GoTo Connect and NinjaOne), and their own terms apply to their products. We are not responsible for outages or changes on their side, but we will help you through them.
10. Warranties and limits
Apart from what your written agreement with us promises, the website, the portal, Field and Signage are provided “as is” and “as available”, without other warranties. We work to keep them accurate, secure and running, but can’t promise they will always be error-free or uninterrupted.
To the extent the law allows, HeMi is not liable for indirect or consequential losses (such as lost profits or data), and our total liability for any claim about these services is limited to what you paid us for the service involved in the 12 months before the claim. Nothing here limits liability that the law does not allow us to limit.
11. Changes and governing law
We may update these terms. The date at the top shows when they last changed; for a significant change we will tell portal users first. Continuing to use our services after a change means you accept the new terms.
These terms are governed by the laws of the State of Michigan. Any dispute will be handled in the courts of Chippewa County, Michigan, unless the law says otherwise.
12. Contact us
HeMi Technology Services, LLC, 3708 S Baker Side Rd, Sault Ste. Marie, MI 49783. Call (906) 379-2004, email [email protected], or text HELP to (906) 379-2004.